Articles
For lists of countries for which we support various options, see Paymentwall and PayPal
Are there any additional fees when making a payment by card?Depending on your currency, bank and the payment method selected there can be additional...
Can I broadcast any content or you censor it.We don't censor our clients. However content of your broadcast may not contain, or provide...
Can I cancel my service at any time?Yes, you can cancel your service at any time. For that, you need to submit a cancellation...
Can I change language on my Billing Account?Default language on Billing Panel is English. After login to Billing Account select dropdown menu...
Can I change the billing cycle from monthly to annual or from annual to monthly?Yes, you may change the billing cycle at any time. A compensation invoice will be generated if...
Can I copy any piece of content of your website?Our whole website is copyrighted and cannot be copied, republished, redistributed and used for...
Can I have my Credit Ballance refunded?The credits in your account are not refundable
Can I have my overpayments refunded?In relation to the TOS, overpayments will be added to the Customer's credits, which are not...
Can I pay in my local currency?You may pay in any currency, it will be converted to USD to Euro automatically by out payment...
Can I put Radio Player on my website?Yes, we provide a Free Online Radio Player embed widget for your website. You can...
Can I put a radio station on the website? (website radio player)Yes, we do provide an embeddable and customizable WebPlayer widget for websites. It's a free...
Can I put my radio station on Facebook? (facebook radio player)Yes, you can put the WebPlayer on a Facebook FanPage of your station. Just install a free addon...
Can I stream online wihout any live broadcasting software?Yes, you can also stream using AutoDJ without installing any additional software - you just need...
Can I treat your Web Hosting as a could for storing and sharing files?No, Web Hosting is not designed for hosting files available for the sole purpose of sharing...
Can I turn off the push notifications that you send on my browser?Sure, just follow this tutorial
Can I use FTP account in Centova Cast to upload private files?No, you don't. You can only upload audio files and cover art images. Other files may be removed...
Can to create a website for my radio station?All radio server packages and reseller packages comes with a free WebPlayer page that contains...
Can you activate my Service before I make payment?All Services and Products are pre-paid and will be delivered after we register the invoice...
Do I have to create a subscription to be billed monthly?You do not have to create any subscriptions, if you do not create a subscription you will be...
Do I need PayPal account to pay?No, you can use your credit or debit card to make the payment via PayPal, without registering an...
Do I need a royalties / music licence to broadcast online?Depending on the kind of music, the content that you broadcast and your location, it's very...
Do I need to pay for updating my app?All the changes that can not be made in the App Management Panel, require an update fee.
Do I need to stop AutoDJ before going live?Only if you have server based on SHOUTcast v1. In SHOUTcast v2 or IceCast it is not...
Do you assist with configuration of live broadcasting software on my PC/Mac?Yes, we offer a remote assitance using a dedicated and safe remote access software. Our help is...
Do you collect card details?FastCast4u does not collect any card details from Customers. All payments are processed by...
Do you collect my personal data?We, as the Operator, collect and store your personal data submitted through our website. We also...
Do you cover royalties / music licencing fees?No, we do not cover royalties or any music licencing fees. You are resposible for taking care of...
Do you make backup of my files uploaded to server?We do not make any backup of content of your Service.
Do you offer Mobile Apps for my Radio Station?Yes, we can create Customized Interactive Mobile Application for Android and IOS Mobile Devices....
Do you offer any live broadcasting software or only servers?You can find download links to Free Broadcasting software like Mixxx, BUTT, Winamp on our website...
Do you offer free radio server?No, we do not provide Free services. However you can start your free 7 day trial by clicking on...
Do you provide any Live Broadcasting software?No, however we can recommend some that are popular and easy to use. Check this list of live...
Do you provide assistance regarding website design?No, we do not provide website design services nor assistance regarding website design.
Do you provide support in Spanish?No, our support is only in English and if a customer tries to communicate in any other language...
Do you provide video hosting and streaming services.We currenly do not provide such services but we are constantly looking to develop our offer.
Do you refund a prorated amount of monthly/yearly server fee?According to our Refund Policy, we do not refund prorated monthly or yearily server fee if you...
Do you use cookies?We use cookie files to track your actions on our website and to adjust the website content...
Fatal error, Allowed memory size of 134217728 bytes exhausted (tried to allocate 72 bytes) in /usr/local/centovacast//web/class_Services_ISON.php on line 423 (php)Why do I get a "Fatal error, Allowed memory size of 134217728 bytes exhausted (tried to allocate...
How can I cancel my service?You should submit a cancellation request via the Billing Area. Please refer to this tutorial
How can I close my Billing Account?It can be closed on your request sent via email or ticket.
How can I contact FastCast4u Support?We do our best to provide 365/7/24 Support Availability, that's possible thanks to two Customer...
How can I listen to my station?You can listen to it through the Webplayer Page or your streaming server page, please check Quick...
How can I manage e-mail accounts in the Web Hosting?Please refer to this video tutorial
How can I obtain AdMob Unit IDs for Advertisements in the app?If you've obtained the AdMob advertising for your App, you will need the AdMob code. Follow this...
How can I obtain the OneSignal App ID for Push Notifications?To obtain the OneSignal App ID for Push Notifications refer to this video tutorial: Create...
How can I receive calls from my listeners?We recommend you setup call-in between Mixxx and Skype. Just follow this tutorial
How do I resign from the service I no longer need?For that you need to submit a cancellation request via your Billing Panel, as described here
How long does it take to process a card payment?Card payments are typically processed within a couple of minutes but in some cases it may take a...
How much disc space is in unlimited package?AutoDJ disc space for Unlimited Services equals currently available disc space of a machine...
How much time do I have to submit details to create my app?You are required to submit all details necessary to create the App within 30 days from the date...
How much time does the app development process take?Every App is created individually by our App Development Team. You can find the most recent...
How much will I earn in your Affiliate Program?You will earn an affiliate referral fee of twenty five percent (25%) for completed purchases of...
How to Update Authash SHOUTcast 2.6 [directory warning Error]This Authash lets you remove the Directory Warning and be present in the SHOUTcast.com Radio...
How to add fallback file?To add fallback file please follow steps from this tutorial
How to add introduction file?To add introduction file please follow steps from this tutorial
How to add my radio to TuneIn?At this moment TuneIn does not accept new station submissions, please check here
How to cancel a subscription?To cancel a subscription, or to confirm that your subscription have been cancelled refer to this...
How to connect to my radio?To listen to your stream use one of the links provided in Quick Links section of your Centova...
How to enable AutoDJ?To enable AutoDJ first you need to stop your server, then go to Settings -> AutoDJ ->...
How to manage the App Management Panel.Please refer to this video tutorial
How to set up my WebPlayer?Your WebPlayer will be activated automatically but you can customize it by following this guide:
How to set up my WebPlayer?Your WebPlayer will be activated automatically as soon as you get your server plan. It will be in...
How to set up playlist on my autoDJ?To set up playlists, go to Playlist section in your Centova Cast Control Panel. More info on that...
How to upload music files to server?You can upload files in two ways. Either via your Contol Panel or via FTP software. More info on...
I can't see the page I built in your Web Hosting. Why?Most likely, you did not update DNS Nameservers in your Domain Management Panel. Please update...
I cancelled my service, but you keep charging my card, what's the problem?You did not cancel your recurring payment subscription. Please refer to these tutorials:...
I cannot pay by card. What could be wrong?First of all, make sure you have sufficient safety limits for international online card payments....
I cannot pay through Paymentwall.Try PayPal card payment, you can make a payment using your card by PayPal even if you do not have...
I cannot pay using a card, are there other options?You may pay in cash via bank transfer to UAE. This payment method requires and addiitonal fee...
I do not want to receive SMS messages and calls, what should I do?Please contact our Support Team to ask for it.
I do not want to receive marketing e-mails, can I stop them?Yes, you can use the unsubscribe option available in the Billing Account or via unsubscibe button...
I don't want you to send me invoices anymore. I will close my radio at the end of current billing period. What should I do?Please submit a service cancellation request, following steps from this tutorial:...
I gave access to my account to my partner, but he has changed password and I am not able to login. How can you help me?We are not liable for effects of an unauthorized access to the Service that is a result of...
I have a package with unlimited listeners, but in Centova Cast i can see only 999 slots, why?As written in the TOS, the listener limit for Unlimited Services is 999 simultaneous connections...
I know that I will be late with payment, can I avoid service suspension?Typically yes, you can. If you expect that you will be late with payment or if you are already...
I made a double payment or an overpayment, can it be refunded?Overpayments will be added to your Credits and they are non-refundable.
I made a payment but the invoice remains unpaid.In some cases the payment may not be processed correctly or be rejected by the payment operator....
I made payment for my service but invoice is still showing as unpaid. Why?It depends on the payment method you choosed how fast we receive payment. It may take couple of...
I need a break in radio hosting, can you suspend account for some time?We can temporarily suspend the Service on the Customer's request.
I uploaded music files to AutoDJ but my server still can't start, why?Most likely, you did not put uploaded files to the General Rotation Playlist. Please refer to...
I want to recommend your service to my friends, will I get a commision?Yes, if you join our affiliate program you can get 25% commision. More details about our...
I will be late with the payment. Can I have my service prolonged for a few days?If such need comes we can prolong your service. Please contact our support team here
I won't be able to broadcast for some time, do I have to cancel the service?We can suspend your service for up to 3 months, and contact you before that time passes.
I would like to update content in my mobile app. How can I do it?It depends on the content you need to update. Things like streaming link, logo image, news and...
If I will cancel my service do I get refund for unused time?No, if you cancel the Service before the end of the Billing Period you agree to lose the fee...
Is my Live Broadcasting software is compatible with the server?You may use any free or licensed software or streaming devices that are compatible with SHOUTcast...
Is my personal data safe with you?We store your personal data on third party servers that are protected against any unauthorized...
Is unlimited listeners really unlimited?The listener limit for Unlimited Services is 999 simultaneous connections in order or...
Is your Customer Support available everyday?Yes, but the we reserves the right to limit the availability of customer support during national...
Price on my invoice is different than price which was offered me. Why?The price on the invoice is considered as final and binding should any discrepancy between the...
SHOUTcast Authhash [New SHOUTcast 2.6.0]To appear in the SHOUTcast.com Directory listings, start by going to Configuration > Settings...
Should I pay something to join Affiliate Program?No, you shouldn't. Affiliate Program is optional and free to join. You can do it anytime. More...
The app is not working properly on my phone. What's wrong?Because of the variety of OS builds, releases, various brand-restrictions and other factors...
What actions are prohibited when it comes to the Web Hosting?Uploading any illegal files, illegal software, warez or hacked software and publishing any...
What are Mount Points?By using Mount Points, you can create multiple streams or music channels. It is a great solution...
What audio quality and format do you offer?Depending on the server plan selected, you may broadcast in a bitrate up to 320kbps which is the...
What do you use my personal data for?We can use your personal detail for marketing purposes, including, but not limited to: sending...
What happens If you are late with payment?Typtically, your service will get suspended within 5 days from the due date. After 3 months your...
What is "Available Credit" on my billing account?Credits are the financial means assigned to the Customer’s Billing Account that comes from...
What is fallback file? When it is playing?A Fallback track plays every time the streamer (you or your DJ) loses connection to the server....
What is introduction file? When it is playing?Introduction track is always played when a listener connects to your stream.
What is the expiry date of my Billing Account?The Customer's Billing Account does not have a validity period. It can be closed anytime on your...
What should i do if Google Play refused to publish the app on my own Developer Account due to unauthorized use of copyrighted content?First of all, please carefully read the e-mail you received from Google Team. Most likely, you...
What will happen if I exceed any limit on my server?If you exceed limit of disc space you will be not able to upload more music files. In such case...
What will happen if I pay late?Your account will be suspended within 5 days from the due date and remains suspended until...
What will happen if I upload video files to Centova Cast?If you upload files that are not audio files and cover art images, we can remove such files from...
What will happen to my add-ons that I got for free with higher package, after I downgrade?You may keep it only if you make payment for those add-ons separately.
What's the Billing Account?The Customer's Billing Account is created automatically after registration. There you can find...
When are you open?We are available 24/7
Where I can find details to put in encoder to start streaming live?To find details required to streaming live please login to your Centova Cast account, go to Quick...
Where can I find your Terms of Services (TOS)?Link to our TOS is available while ordering any service from us. You also make find it any time...
Which live broadcasting software do you recommend?Please choose a suitable software for you from the list
Why did you charge my card two times?Most likely, you have set up two recurring payment subscriptions with PayPal or Paymentwall or...
Why is my WebPlayer not working?There can be many causes to such issue. First of all please make sure that your radio server is...
Why my introduction/fallback file is not playing?Please make sure that the file has exactly the same bitrate and quality as your stream. Otherwise...
Why my is my service suspended?Your service can be suspended if we do not register a payment within 5 days after the due date....
Why my live broadcast keeps cutting?Most probably you have a problem with the internet connection, please contact your ISP.
Why my scheduled playlist doesn't start on time?Centova Cast will never interrupt a track to change playlists, so that it is waiting for the...
Why you sent me invoice if my service is still active?Invoices are automatically created 7 days before the due date every billing cycle unless you...
Will I receive an SSH (secure shell) server access?You are not entitled to receive SSH server access.
Will a subscription be created automatically? Will you charge my card automaticaly?We do not create any subscriptions for Customers. You can create a subcription on a request via...
Will my subscription be cancelled automatically when I cancel the service?No, we do not manage Customers subscriptions, if you decide to create a subscription by PayPal or...
Will you compensate for my lost listeners when your server was not working properly?We are not liable for such loss suffered by you.
Will you delete my files/account if I won't pay?We delete account/files after 90 days. Under special circumstances we may deleted before that day.
Will you help me to set up my radio station?Yes, we can help you set it up remotely. Remote Radio Setup is our paid service. More details here
[Affiliate Program] Can I make purchase via my own affiliate link?No, it is treated as fraudulent practices, as well as using the same IP address or device as used...
[Affiliate Program] Can I use earned referral fees to pay for my radio server?Yes, when it will be added to your Credit Balance you can use it to pay invoice for your Services.
[Affiliate Program] Can you send earned referral fees to my bank account?No, it will be added to Credit Balance on your Billing Account or, on a demand, sent to your...
[Affiliate Program] How can I withdraw earned referral fees?The referral fee becomes due at the end of each month provided that the amount collected reaches...
[Affiliate Program] How you will recognize that user comes from my recommendation?After you join to our Affiliate Program, you will get unique affiliate link. When someone clicks...
[Affiliate Program] I've submitted an Affiliate Withdrawal Request. When I will get money?We reserve 10 days of commission delay to verify the genuineness of the earned referral fees. If...
[Affiliate Program] Will I get commision one time only?An affiliate referral fee of twenty five percent (25%) will be calculated every billing cycle...
